Collapse of British Airways computer system leaves passengers facing disruption and frustration at Heathrow airport

For British Airways passengers, the disruption caused by the weekend’s computer system outages endured even when flights had resumed.

Rose Drury, a childcare assistant from Leeds, said she had been attempting to contact the airline about reclaiming her luggage since Saturday. Drury and her sister Olivia had been scheduled to travel from Heathrow to New York on Saturday afternoon, but after they had checked in their bags and cleared security, they waited at the gate for three hours before being told their flight was cancelled.

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