Alex Cruz ‘profusely apologetic’ for glitch that caused havoc at Heathrow and Gatwick over bank holiday weekend

British Airways’ chief executive has said he will not resign despite a “catastrophic” IT system failure that grounded scores of flights and led to cancellations and delays for 75,000 passengers over the bank holiday weekend.

Alex Cruz said he was “profusely apologetic” for the computing glitch, which caused havoc at Heathrow and Gatwick, stranding passengers including many families on half-term breaks.

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