Britons are warned they could be banned from all-inclusive package deals

For two decades, Miguel has run one of the biggest hotels in Mallorca for holidaymakers on all-inclusive packages. But never has he been so angry and disappointed with his British guests. During a typical year, Miguel welcomes 9,000 British visitors, and many more from Germany and the Netherlands.

Two years ago the hotel, popular in Thomson and First Choice brochures, had just a couple of complaints for gastroenteritis (aka Spanish tummy). But last year Miguel was hit by around 200 claims alleging food poisoning. Every single one was from a British holidaymaker, with not a single complaint coming from the Germans or the Dutch. None of the Brits complained to the hotel at the time; all the claims were lodged by UK claims management companies once the holiday-makers returned home.

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