The IT failures at Gatwick and Heathrow have put the spotlight on passengers’ rights. We explain where you stand … and how to claim when things go wrong

As a computer outage in British Airways’ systems caused chaos in airports last weekend, thousands of passengers faced havoc just when they were looking forward to a break.

And for many who had already sent their baggage through, there was the added frustration that it had been sent on to their destinations … while they were still stranded.

Continue reading…

Facebook Comments

This site uses Akismet to reduce spam. Learn how your comment data is processed.