Couple say holiday was ruined after site cancelled booking at the last minute

You have bought your plane tickets and sorted out your accommodation but then, just days before you are about to set off on holiday, Airbnb suddenly cancels your booking with no explanation, wrecking your plans.

This is what happened to Surrey couple Roger Ridey and Alice Woolley, who had to scrabble around to rearrange their holiday after Airbnb – the company, not the hosts of the property – pulled the plug on their week’s stay in San Francisco, 10 days before they were due to arrive.

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