Banking royal commission hears insurer insisted woman’s policy only covered removal of entire breast

CommInsure rejected a woman’s insurance claim for breast cancer treatment by relying on an 18-year-old medical definition of what constituted “radical breast surgery” against the advice of specialists.

It argued she didn’t meet the policy definition of cancer because her carcinoma was in situ and her treatment didn’t include “radical breast surgery”, insisting radical surgery only referred to the removal of an entire breast.

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