The bank, one of the Australia’s big four, assures customers the information has not been compromised

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The Commonwealth Bank is reportedly facing renewed investigations after admitting it lost backup data on tape for more than 15 years of customer statements in 2016, affecting almost 20 million accounts.

The CBA’s acting group executive for retail banking services, Angus Sullivan, issued a video statement on YouTube after BuzzFeed Australia published an article about the incident on Wednesday.

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Read More Commonwealth Bank admits it lost backup data for 20m accounts

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