Civil Aviation Authority describes airport’s outsourced assistance services to more than a million travellers a year as poor

Disabled passengers arriving at Heathrow airport are being forced to wait up to two hours for help in disembarking aircraft, the aviation regulator has said.

The west London hub is one of four airports where the Civil Aviation Authority judged the service for wheelchair users and other disabled passengers to be poor . The others were Manchester, East Midlands and Exeter.

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