Archbishop of Canterbury writes personal letter to survivor known as Gilo for his office’s failure to respond to 17 letters

The archbishop of Canterbury, Justin Welby, has personally apologised to a sexual abuse survivor for his office’s failure to respond to 17 letters seeking help and redress.

Three bishops have also urged the Church of England’s insurance company to review its settlement with the survivor, saying they are “very concerned about the way in which the claim was handled at the time”.

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