Owners say their recently acquired TVs have stopped working after the company sent out an upgrade a week ago

Thousands of owners of high-end Samsung TVs have complained after a software update left their recently acquired £1,400 sets with blank, unusable screens.

The Guardian has been contacted by a number of owners complaining that the TVs they bought – in some cases just two weeks ago – have been rendered useless by an upgrade sent out by Samsung a week ago.

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