Women working for companies like Uber and DoorDash say they have been groped, threatened and harassed by customers. Their stories highlight how technology connects strangers – and opens the door for abuse

When a male customer grabbed Melissa’s breast, she didn’t bother reporting it to DoorDash, the on-demand food delivery service that hired her as a driver.

She didn’t think the company would care. When a different customer had sexually harassed her a month earlier – texting her a pornographic video through the app – DoorDash did little to help, she said. The company canceled the order, but allowed the man to continue sending her multiple messages.

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