Concern over transparency and accountability if regulator implements new complaints-handling system

Consumers will be left in the dark about unscrupulous advertising of medicines and medical devices if Australia’s drugs regulator implements a new complaints-handling system, public health experts warn.

It comes after an expert review of the regulation of medicines in 2016 recommended the existing Complaints Resolution Panel and the Therapeutic Goods Advertising Code Council be disbanded, and a single agency be formed to manage complaints about the way therapeutic goods are advertised. The review found this would lead to faster and more effective sanctions for regulatory violations.

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