The CEO is known for outsized claims and ambitious goals. But numerous factory workers say he doesn’t follow through – and that his leadership sets a troubling tone

It was “a master class in emotional intelligence”, raved the business magazine Inc, and “a powerful lesson in authentic, heartfelt leadership”.

Elon Musk, the chief executive of Tesla, had emailed his entire staff following the May 2017 publications of separate investigations by the Guardian and a workplace safety organization showing high injury rates at the company’s northern California electric car factory.

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