Jim and Brenda Moorcroft say the kindness of strangers was a support beyond words and sustained their hope that Benjamin would be foundWe wish to thank the Metropolitan police, the people of London and the wider online community for the kindness and support afforded to us when our son, who has a learning disability, went missing in Covent Garden on the evening of 21 October (Boy, 15, found safe after 36 hours missing, theguardian.com, 23 October).

The Met recognised his vulnerability and launched a large search, with sustained effort over the following two nights. We cannot praise them enough for their effort, professionalism and compassion. The officers we encountered were superb and we know many more were searching strenuously – often, I understand, staying on after their shifts in their anxiety to find him.

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