The service has millions of satisfied customers – but when it goes wrong holidays are ruined

I got £1,500 compensation when I threatened legal action after a villa disaster

When Damian White and family finally arrived at the three-bed villa in Portimão, Portugal, they booked through Airbnb – after spending hours searching for it with incomplete address details – they didn’t realise this was just the start of their holiday from hell.

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Read More What happens when Airbnb goes wrong?

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